In drips and drabs, the next-generation World Wide Web--Web 2.0--is establishing itself in cyberspace. Embracing all forms of new media, and focusing on sharing and collaboration, the Web's latest iteration poses both opportunities and challenges for both traditional and upstart telco carriers.
For telcos, Web 2.0 is certainly a disruptive technology. By integrating voice communication into marketing sites, social communities, business services and other online activities, Web 2.0 goes a long way toward driving a stake in the heart of POTS telephony. Fortunately, most major telcos realized long ago that VoIP represents the future, and so are well positioned to take advantage of the Web 2.0's new opportunities.
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