The access in Estonia to the e-services and information offered by the state is among the best in the European Union, the European Commission's 2012 e-governments comparative study indicates, LETA/Delfi reports.
ESOMAR, the global association of research professionals, shares the
desire of the Russian Association for Market and Opinion Research
(OIROM) to clarify the role of social and opinion research in providing
decision makers with access to reliable and objective measures of public
The Belarus Council of Ministers adopted a resolution prohibiting the
installation of satellite antennas on buildings in the country.
Now every installation of a new dish antenna for receiving satellite
TV will be subject to authorisation by local authorities. According to a
new ruling by the Council of Ministers on May 16, 2013, individuals and
legal entities will be prohibited from installing satellite equipment.
Crowdsourcing site Kickstarter
on Tuesday revealed it has hit a new milestone: over 100,000 launched
projects. The company founded just over four years ago in 2009 also
noted that of those, 43.96 percent have been funded successfully. Not
bad for such a young service.
Kickstarter users have so far pledged $630 million, of which $535
million has been accepted by projects that hit their funding goal. That
leaves just $95 million dollars that has been either pledged
unsuccessfully ($68 million to be exact) or pledged for projects that
are still live ($27 million is currently up for grabs).
Almost half of EU citizens (46%)
now go online to look for a job, use the public library, file a tax
return, register a birth, apply for a passport or use other eGovernment
services. 80% say online public services save them time, 76% like the
flexibility and 62% say they save money. But these users are more
satisfied with online banking (8.5 satisfaction rating on a scale of 0
to 10), and online shopping (7.6) than with public services online
European Commission Vice President Neelie Kroes responded to the results saying: "These
are promising trends for eGovernment in Europe. However, when users are
more satisified with online banking than online public services, it
shows that public administrations must do better at designing
eGovernment services around users' needs. And we have to do more to make
eGovernment work across borders."
The Digital Agenda for Europe aims to increase the use of eGovernment services to 50% of EU citizens by 2015.
popular services were declaring income taxes (73% of users declare taxes
online), moving or changing address (57%) and enrolling in higher
education and/or applying for student grant (56%).
While 54% of those surveyed still
prefer face-to face contact or other traditional channels, at least 30%
of them indicated they could also be regular eGovernment users if more
relevant services were provided.
47% of eGovernment users got all they wanted from online services, 46% only partially received what they were looking for.
The report also signals that
improvements are needed to online services for important life events
like losing or finding a job, setting up a company and registering for
living in their own country, on average more than half of the
administrative steps related to these key life events can be carried out
online. Websites give information about the remaining steps. However,
more transparency and interaction with users is needed to better empower
The picture is less bright for the
almost 2 million people who move or commute between EU Member States.
While the majority of Member States provide some information about
studying or starting a company from abroad, online registration is less
common. Only 9 countries allow citizens from another EU Member State to
register to study online, and only 17 countries allow them to take some
steps to start a company in this way.
These and other matters will be
discussed by High-Level representatives from the EU and other countries
(including developing countries) at the “Leading the way in eGovernment
development Conference", to be held in Helsinki on 28-30 May.
This is the 10th eGovernment
Benchmark Report since 2001. This year's survey looked at the situation
in the 27 Member States of the EU, plus Croatia, Iceland, Norway,
Switzerland and Turkey. For the first time, the report looked at both
the supply side and the demand side of eGovernment, including a survey
of eGovernment users. The report also looked at usability, transparency
and key enablers. Finally the report assessed online services related to
three major life events: losing/finding a job, setting up a company and
Since December 2010 the Commission
and Member States' public authorities have been working to expand and
improve the services which they offer via the internet. The eGovernment Action Plan contains forty specific measures to enable citizens and businesses to use online facilities (see IP/10/1718). The Commission is now assessing progress and will report back by the end of 2013.
The Commission is committed to
supporting the development and use of online public services which work
across borders. In particular, the Commission has helped to fund Large Scale Pilot Projects
which link up different national online systems and provide the
building blocks for European cross-border public services. Work is
on-going in eID (STORK 2.0), eHealth (epSOS) and eJustice (e-CODEX).
Earlier pilots for eBusiness (SPOCS) and eProcurement (PEPPOL, now Open
PEPPOL ASBL) have successfully completed their work. The Commission aims
to continue supporting interconnected digital service infrastructures
like eIdentification and eProcurement over 2014-2020 from the new
Connecting Europe Facility.
In parallel, draft EU rules on eIdentification, authentication and signatures proposed last year (IP/12/558)
aim to ensure people and businesses can use their own national
electronic ID to access public services in other EU countries. They will
also create an internal market for eSignatures and related online trust