AVANTI helps bridging the digital divide While e-government enables public authorities to serve many of their citizens more effectively it can exclude certain groups such as elderly people and technophobes. Working to bridge this digital divide, IST project AVANTI consulted potential user groups.
The project brought together four different municipal authorities to find a potential solution; Edinburgh and the London Borough of Lewisham (UK), Kista (Sweden) and Ventspils (Latvia). Each city established a local user group to work with local citizens and other interested groups, then investigated what the relevant council departments wanted to do with such a service.
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