Ivar Tallo of the Estonian E-Governance Academy gave a case study about his country's e-government successes. The e-Governance Academy was created three years ago to promote Estonia's e-government successes around the world, particularly in the former Soviet Union.
"We are a very small country," Tallo said. "Our population is 1.4 million people. But we have our own language, our own culture, and we have to sustain it." When the Soviet Union collapsed 15 years ago, Estonia faced an incredible opportunity: to build a government from scratch. "A big part of the story from 1991 to 2004 was building e-government and an information society."
"Five years ago, Estonia introduced what was called the e-cabinet," he said. "It wasn't really difficult to put flat-screen computers in the ministers' meeting room; it was a bit harder to get the ministers to use them." But the program has made decision-making at the ministerial level much more transparent. "Our ministers now tend to participate in cabinet meetings even when they're not physically there.... Other countries at the time said we couldn't do it, but we were a new country, so we didn't know, so we just went ahead and did it."
Today, around 52% of the population has Internet access and 91% have mobile phones even though the country's GDP is generally much lower than western European countries. All schools are connected to the Internet, and there are more than 700 public access points around the country. There's also an enormous proliferation of free wi-fi, including access at all Estonian gas stations. (As an aside, he said to the audience, "Look guys, the UAE can learn a good lesson about providing free wi-fi rather than charging 20 euros a day at a hotel like we have to pay here. Free wi-fi is good business.") Additionally, e-banking rates are also among the highest in the world. "I don't even remember the last time I went to a bank; we all do it over the Internet."
Tallo said that many people assume Estonia's success is simply because of the location and population size; however, he pointed out that Estonia's neighbors, Latvia and Lithuania, have almost half the Internet penetration rate as Estonia's. Estonia invests significantly in ICT development - approximately one percent of the national budget each year for the last decade.
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