Governments have a vast array of alternate paths to take in order to reach their goal of a fully functioning, fully transparent eAdministration. Having a modern administration is more than changing systems and services, it also implies changing attitudes and the behaviour of both the administration and the potential users of such services.
Therefore, to help decision-makers plan out such developments, Initiative D21 has come up with the ‘eGovernment roadmap’, offering some action steps and orientation for the restructuring and modernisation of administrative processes.
The document aims to provide authorities with practical guidelines on how to implement eGovernment solutions successfully. It focuses on key topics, such as law, finance, process organisation and how to gain acceptance of the new approaches.
In addition, the guide identifies various ‘roadblocks’ which may be encountered along the path, slowing down progress towards a fully-functioning eGovernment. Support material is also included, such as benchmarks to stimulate discussion and concrete recommendations for taking action.
The roadmap was developed using a sophisticated dialogue model bringing together 30 leading experts from public authorities, as well as the business and science communities. It can be downloaded for free from the network’s homepage.
