Government is the biggest IT market in the world and, arguably, the most stable. Over the past decade, ECM VARs won their share of business in this space as a result of the e-government initiatives many federal, state, and local government agencies put in place to make their content and services accessible via the Web. With the Internet now firmly entrenched as a communication medium, the time has come for VARs to examine how far along different levels of the government are with these initiatives and how lucrative the market for e-government solutions is today. Are e-government solutions still a magnet for IT spending, or have new ECM-related opportunities emerged that VARs should shift their focus toward?
"E-government has always been about transformation," says Campbell Robertson, director of worldwide government marketing for FileNet, an IBM Company. "Seeking to optimize and modernize operations over the past decade, government organizations in the United States have transformed how they function, following a clear path of technological advancement and modernization known as transformational government." According to Robertson, there are four phases of transformational government.
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