Transparency Helps E-Government Increase Citizen Satisfaction

New Study from ACSI and ForeSee Results Shows Citizen Satisfaction Rebounds to All-Time High. Ann Arbor, Michigan, >ForeSee Results, October 26, 2010. "Citizens are quite satisfied with federal government websites that provide a range of services, from securing benefits to serving as a resource for research and information. The American Customer Satisfaction Index (ACSI) E-Government Index climbs 0.8 percent to 75.3 on a 100-point scale, among the highest scores ever recorded and about the same as it was a year ago..."

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