The 4th Annual National Survey “Citizens’ perception, uptake and support for the e-Transformation of Governance in the Republic of Moldova” was conducted by the Centre for Sociological Investigations and Marketing “CBS-AXA” on the order of the e-Government Center (eGC).
The survey shows that citizens perceive e-Transformation of Government in Moldova as an important reform for society, as 79% of respondents said they support e-Transformation, which is an increase by 6% compared to the value reported in 2014 and by 21% compared to the data of the 2012 survey.
The main advantage of e-Government, reported by 29% of respondents, is that problems are resolved rapidly without queues. Another important advantage revealed by citizens is the ability to access e-services and e-platforms at any time and from any location (23%). Increase in the availability of information, money saving and convenience are another advantages of e-Governance reported by respondents. The level of access to web pages of government institutions is growing. About 36% of respondents (compared to 30% in 2014 and 22% in 2013) said that during the last 12 months they accessed at least one web page (website) of a government institution. Compared to the data of the first annual national survey (16% in 2012), the level of access increased significantly - by 20%
The share of citizens who needed and accessed public services provided by central public administration authorities in 2015 made up 31%, remaining at the same level (30% in 2014 and 2013). A tendency of increase in the level of access to e-servicesby population is observed. Thus, 19% of all citizens who requested public services in 2015 performed all procedures or a part of the procedures for obtaining a public service online, making up a share higher by 3% than the share reported in 2014 and by 10% than the share reported in 2012. According to the respondents, the most online accessed public services are e-Application for Criminal Record - 26%, e-reporting to the NCSI - 24%, e-Invoice - 23%, followed by e-reporting to the NCHI - 22% and e-Statement (submission of income tax statement) - 19%. The degree of satisfaction with online services remained the same as in the previous year and made up about 66%.
The level of openness of citizens to use public services online is quite high and increases in the last 4 years. About 70% of respondents are open to use public services online through computer and 58% - through mobile telephone.
As for the level of equipment of households with computers 68% of citizens (10% more than in 2012) said they have at least one computer in the household. The level of Internet usage by respondents in 2015 made up 69%, 12% higher than reported in 2012. The citizens use the Internet mainly to communication through chat programs, to use social networks, download digital content for leisure purposes, to read online magazines and newspapers.
The survey was conducted from October till December 2015 and covered rural and urban areas from all regions of the country, with a representative sample of 3,024 persons aged 18 years and above. The margin of error makes up ± 1.8%.
Source: http://www.egov.md/en/communication/news/survey-2015-citizens-perceive-positively-and-support-digitization-public-services