By Manish Prakash, Regional Business Lead, Worldwide Government, Microsoft Asia
Asia’s city leaders are among the world’s most forward-thinking when it comes to smart cities. In fact, the Asia-Pacific region is set to account for 40% of the global smart city spending, or $800 billion by 2025 and 80% of all economic activities is expected to shift to cities in the years to come.
Rapid urbanization, demographic shifts, climate change and advancements in technology have all been drivers for disruption for a need for smarter cities. This transformation has been further accelerated by the ongoing COVID-19 pandemic, which revealed vulnerabilities, but also prompted cities to seek out new technologies to help them deal with COVID-related disruptions.
Digital transformation will be high on the agenda at the upcoming World Smart City Expo (WSCE) . Ahead of that, I share my reflections and observations from across the region on post-crisis efforts in innovation, and how they are transforming cities in Asia. More crucially, how we can stay on track to unlock the realization of smart cities in Asia with our learnings from the pandemic.
Thinking differently
During the World Cities Summit 2021, where government representatives and industry experts discussed livable and sustainable city challenges, Randeep Sudan, former World Bank executive and Board Advisor of analyst firm, Ecosystm, shared about how city leaders need to “think ahead, think across, and think again to build resilient and sustainable cities of tomorrow”. This includes having strategic foresight to plan and think ahead, thinking across projects to leverage synergies, and thinking again to stay innovative.
I couldn’t agree more. Faced with sudden disruption and a need for continuity amid the pandemic, cities have been forced to think differently like never before.
Microsoft has been a trusted ally for many of these cities in their pandemic response, especially in helping them think differently to overcome challenges and drive business continuity. When IT staff at the city of Kobe, Japan were overwhelmed with more 40,000 calls a day from citizens seeking information about crisis-related assistance programs and volunteer opportunities, they leveraged Microsoft’s Power Platform to develop an application that could respond to all but the most complex issues. This reduced call volumes by 90 percent, while reassuring citizens that their needs were being met.
Also in Japan, the City of Osaka embraced cloud and remote working shortly before the pandemic began. With Microsoft Teams, about 2,000 workers—nearly 10 percent of the entire city staff – were able to work remotely and could remotely train 518 new recruits and transferees.
In Sydney, the New South Wales government and the homelessness sector used the By Name List app, powered by Microsoft’s data collection tool, to help 1,000 rough sleepers to find accommodation. The government’s COVID-19 taskforce continues to make plans to use the app to plan for citizens’ exit from temporary accommodation into permanent supported housing.
For the public transportation industry specifically, the need to “think differently” could not be more apparent – people avoided mass transport options and public places almost overnight, following necessary lockdowns imposed in the early months to contain the virus spread. Did you know that with more people opting to travel in their own vehicles, public transport ridership has fallen by an average of 62% since the start of COVID-19? Some cities in Asia are seeing a more severe drop, like Kuala Lumpur (76.1%) and Tokyo (77%).
To drive business continuity while ensuring public safety amid more crunched budgets, Kuala Lumpur’s Mass Rapid Transit Corporation was able to continue building massive rail line extension through the pandemic with Bentley software hosted on Azure. This has enabled more than 1,500 users to collaborate, while reduced errors and design conflicts, improving collaboration efficiency by 35 percent, while ensuring the completion of the project on time and within budget.
In Mr Sudan’s words earlier, city leaders need to do more than think differently, but also think across, think ahead, and think again.
This means working toward a more sustainable future and reconsidering current processes and infrastructure. For instance an India-based startup, SUN Mobility accelerates mass electric vehicle usage with cost-efficient, cloud-connected swappable batteries, in New Delhi and beyond.
